We understand that travel plans may change. This policy explains the cancellation charges and refund process for bookings made through Haptrip.
Cancellation request
All cancellation requests must be submitted in writing to holidays@haptrip.com. Please mention your booking ID, lead traveller’s name and travel date.
A cancellation will be considered confirmed only after written acknowledgement from Haptrip.
Holiday package cancellation charges
| Cancellation received before departure | Cancellation charge |
|---|---|
| 45 days or more | 20% of the total booking value |
| 31–44 days | 35% of the total booking value |
| 16–30 days | 50% of the total booking value |
| 8–15 days | 75% of the total booking value |
| 7 days or fewer | 100% of the total booking value |
| No-show or cancellation after travel begins | 100% of the total booking value |
These percentages should be changed if they do not match Haptrip’s actual commercial practice.
Supplier-specific conditions
Airlines, hotels, cruises, visas, insurance, transport providers, attractions and other suppliers may have their own cancellation conditions. Any stricter supplier condition must be communicated to the customer before payment or confirmation.
Non-refundable airfares, hotel rates, visa fees, insurance premiums, attraction tickets and promotional bookings will remain non-refundable.
Changes and amendments
Date changes, destination changes, name corrections and other amendments are subject to availability and supplier charges. Any difference in fare or package cost will be payable by the customer.
Refund processing
After cancellation, Haptrip will provide a calculation of the refundable amount. Approved refunds will be initiated after the applicable supplier refunds are received.
Once initiated, the amount may take approximately 7–10 working days to reflect, depending on the bank or payment provider.
Cancellation by a supplier
If an airline, hotel or other supplier cancels a confirmed service, Haptrip will assist with an available alternative, travel credit or refund according to that supplier’s policy.
Force majeure
Haptrip will not be responsible for cancellations caused by events beyond its reasonable control, including extreme weather, natural disasters, government restrictions, strikes, political disturbances, pandemics or operational disruptions. Refunds in such situations will depend on the amount recoverable from the respective suppliers.
Contact us
For cancellation and refund assistance:
Email: holidays@haptrip.com
Phone: +91 9599166820
Website: www.haptrip.com